Incoming calls to the EAP line are typically answered by Psychealth psychologists (at the time of the call) who provide empathic, immediate support and triage the presenting issue for either further counselling at that time, or referral (within 24 hours) to a specialist psychologist or counsellor for follow up.

Unlock the flexibility you need with our Pay-As-You-Go pricing option. With this choice, you have the freedom to decide how often an employee can book a counselling session. Typically, our clients allocate 3-5 sessions per employee annually.

Alternatively, opt for our convenient Pay-Per-Employee monthly flat fee plan. This plan ensures your team members enjoy unlimited access to our dedicated psychologists, with the added benefit of cost certainty.

Psychealth also works with the senior management team and organisation to update them on current legislation, and their legal requirements as outlined in the State Government Legislation documents. Our consulting team supports the organisation with education and evidence based strategies to foster a positive mental health culture within the organisation.

At Psychealth, we understand the importance of timely and efficient service delivery. While we can provide our services in as little as one business day for urgent needs, we typically follow a comprehensive process that ensures we understand your unique requirements and objectives thoroughly. Our standard process involves providing you with a ‘turnkey solution’ to seamlessly implement an Employee Assistance Program (EAP) and Mental Health strategy throughout your organisation. This includes executive briefings, manager/team leader training, team member sessions, company-wide launches, and ongoing marketing support.

Psychealth EAP services are accessible to all employees within your organisation, and the majority of our clients also extend this benefit to immediate family members. However, the decision ultimately lies with you. Booking is hassle-free and available via phone, email, portal and App.